Privacy Policy
Effective Date
Introduction
Mill Decking ("we," "our," or "us") is committed to protecting the privacy of every person who visits our website, contacts us for an estimate, or works with us on a project. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have regarding your personal information.
By using our website at milldecking.com or submitting any information through our contact or estimate forms, you agree to the practices described in this policy.
1. Information We Collect
Information you provide directly: We collect personal information that you voluntarily provide when you contact us, request an estimate, or engage our services. This includes:
Full name
Email address
Phone number
Property address or zip code
Project details, descriptions, and preferences shared during consultations
Messages or notes submitted through our contact forms
Information collected automatically: When you visit milldecking.com, certain information is collected automatically through standard web technologies, including:
IP address and general geographic location (city/region level)
Browser type and version
Device type (desktop, mobile, tablet)
Pages visited and time spent on each page
Referring website or search query that brought you to our site
Date and time of each visit
This automatically collected data is non-personally identifiable and is used solely for website performance analysis and improvement. It is not linked to your name, contact information, or any personally identifying details.
Information from third-party platforms: If you contact us through Google, Yelp, Facebook, or other third-party platforms, we may receive information that you've made available through those platforms, subject to their own privacy policies. We do not control what those platforms collect or share.
2. How We Use Your Information
We use the information we collect solely for the following purposes:
Responding to inquiries: To reply to estimate requests, project questions, and general contact form submissions
Scheduling and project management: To schedule consultations, coordinate project logistics, and manage active builds
Project communication: To send updates, progress reports, invoices, and follow-up information related to your project
Service improvement: To understand how our website is being used and improve its content and performance
Legal and compliance: To maintain accurate project records as required for licensed contractor documentation in Washington state
We do not:
Sell your personal information to any third party
Share your contact information with advertisers or marketing platforms
Use your information for automated profiling or behavioral advertising
Send unsolicited marketing communications without your consent
3. Communications and Marketing
By submitting a contact or estimate form on milldecking.com, you consent to being contacted by Mill Decking via phone, email, or text message regarding your inquiry.
Project communications: If you are an active client, we will contact you as needed throughout the duration of your project for scheduling, updates, and documentation purposes.
Non-project communications: From time to time, we may send seasonal updates, service announcements, or helpful maintenance reminders to past clients. You may opt out of these communications at any time by:
Replying "unsubscribe" to any email communication
Contacting us directly at info@milldecking.com
Calling us at (425) 600-2051
Opting out of non-project communications will not affect any active project correspondence.
4. How We Share Your Information
Mill Decking does not sell, rent, or trade your personal information. We share information only in the following limited circumstances:
Service providers: We may share limited information with trusted third-party service providers who assist us in operating our business, including:
Website hosting and analytics platforms (e.g., Framer, Google Analytics)
Email and communication platforms
Payment processing services
These providers are contractually required to use your information only for the specific purposes we've engaged them for and may not use it for any other purpose.
Legal requirements: We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Mill Decking, our clients, or the public.
Business transfers: In the event of a merger, acquisition, or sale of all or part of Mill Decking's business assets, client information may be transferred as part of that transaction. We will notify affected clients of any such transfer before it takes effect.
5. Data Storage and Security
Your personal information is stored securely and accessed only by Mill Decking team members who need it to perform their work.
Our security practices include:
Limiting access to personal data to team members directly involved in your project or inquiry
Using password-protected systems for all client data storage
Not storing payment card information on our website or internal systems — all payment processing is handled through PCI-compliant third-party processors
Data retention: We retain project and contact records for a minimum of 7 years following project completion as required for licensed contractor record-keeping under Washington state law. Records may be retained longer if required for warranty, legal, or compliance purposes.
After the applicable retention period, personal information is securely deleted or anonymized.
6. Cookies and Tracking Technologies
milldecking.com uses standard web technologies including cookies and analytics scripts to understand how visitors use our site.
What we use:
Session cookies: Temporary cookies that expire when you close your browser, used for basic site functionality
Analytics cookies: Used to collect aggregate data on page visits, traffic sources, and site performance (e.g., Google Analytics)
No advertising cookies: We do not use cookies for behavioral advertising, retargeting, or cross-site tracking
Your choices: You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality but will not prevent you from accessing our content or contacting us.
7. Third-Party Links
milldecking.com may contain links to third-party websites including review platforms, supplier websites, and social media profiles. Mill Decking is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policy of any external site before submitting personal information.
8. Children's Privacy
Mill Decking's website and services are directed to adults and residential property owners. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted personal information through our website, please contact us at info@milldecking.com and we will promptly delete it.
9. Your Privacy Rights
As a Washington state resident or user of our website, you have the following rights regarding your personal information:
Right to access: You may request a copy of the personal information we hold about you at any time.
Right to correction: You may request that we correct any inaccurate or incomplete information we hold about you.
Right to deletion: You may request that we delete your personal information, subject to legal retention requirements. Active project records and legally required contractor documentation may be exempt from deletion requests.
Right to opt out: You may opt out of non-project marketing communications at any time as described in Section 3.
How to exercise your rights: Submit your request in writing to:
Email: info@milldecking.com
Phone: (425) 600-2051
We will respond to all privacy rights requests within 30 days of receipt.
10. Washington State Privacy Compliance
Mill Decking operates in compliance with applicable Washington state privacy laws, including the Washington My Health MY Data Act (where applicable) and any amendments to Washington state consumer privacy legislation.
We do not engage in the sale of personal data as defined under Washington state law.
11. Updates to This Policy
Mill Decking may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we update this policy:
The "Last Updated" date at the top of this page will be revised
Material changes will be noted on our website for a minimum of 30 days following the update
Continued use of milldecking.com following a posted update constitutes acceptance of the revised policy
We encourage you to review this policy periodically.
12. Contact Us
For any questions, concerns, or requests related to this Privacy Policy or your personal information:
Mill Decking Phone: (425) 600-2051 Email: info@milldecking.com Website: milldecking.com
We take privacy seriously and will respond to all inquiries within 5 business days.